CCMS Helpdesk

Child Care Management System (CCMS) Helpdesk staff will also assist you to resolve any specific issues related  to the CCMS, Child care Benefits (CCB), Child Care Rebate(CCR) etc.  however you should first check your software providers user manuals, web site and videos for assistance.  The CCMS help desk can not help with how to operate your CCMS software providers package.

Typically contact the CCMS help desk when you have question regarding your child care services

  • Amount of CCB paid to your service
  • Question about Special Child Care Benefits (SCCB) and child at risk claims
  • Unable to pass on CCB to a family who has left.

CCMS helpdesk

1300 667 276

Facsimile 1300 663 429


CCMS postal address:- Child Care Management System CCMS and Compliance Branch Location code – C17MR4 GPO Box 9820 CANBERRA ACT 2601

Currently CCMS Helpdesk operators are available on the CCMS contact number above from 9.00am-6.00pm AEST Monday to Friday.

If you are receiving the error message:

  • Child Details not found, incorrect or invalid
  • Parent Details not found, incorrect or invalid

then check the date of birth and CRN are correct , before calling the CCMS help desk or your software provider.


Special Child Care Assessment Team

phone         1800 050 021

Department of Human Service’s